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Shipping/Order Tacking
Currently,there are no shipping charges applicable on any order value.
Please go to my orders under my account/ my True Religion on www.truereligion.in, you will be able to track the status of your orders.
You will receive your order within 5-7 working days once your order is shipped from our side and the delivery time may exceed depending on your order location.
You can contact our customer care for re attempt for delivery.
No you cannot change shipping address once order it placed.
You can check this at product page on www.truereligion.in
Please contact our customer care for assistance within 48 hours from the delivery time.
Please contact our customer care to advise us about such exceptions, and we shall try our best to accommodate your instructions.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Iconic assumes no liability in this regard. For more details, please contact our customer care.
No, we do not provide cash refund.
We make two attempts to pick up the item, if the item is not picked up in the second attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period. For more details, please contact our customer care.
To cancel the order visit https://www.truereligion.in/account.
No, only size exchange is allowed.
Return /Cancellation/Exchange Queries
I just returned my product. When will I receive my refund?
We will refund the value of your returned item(s) within 10 working days from the date order has been received in our warehouse.
Product Related Queries
How do I understand which size will fit me? Do you have size charts?
All products usually have standard sizes, and we provide size information for all articles on our website.
I am looking for a particular category how can I find it?
You can search for the category through the search box provided on every page. Alternatively, if you want to shop for a particular category, you can search under top navigation menus.
Order & Payment
How do I know if my order was successful?
Once your order has been placed, you will receive an order confirmation from care@truereligion.in. Please note that this may be sent to your junk folder. If you have not received an order confirmation there may be an error in the email used. In this case, please contact customer care. Note that we are unable to cancel or modify an order after it has been placed.
What payment methods do you take?
We take all major credit cards, debit cards, UPIs and Cash on Delivery. All payment information is kept secure via third party payment sources.
How do I redeem a discount code?
To redeem a discount code, please ensure it is entered in the ‘Discount Code’ box at checkout.
Discount codes cannot be applied to the order once processed and cannot be used in conjunction with another offer running on the site.
Delivery & Shipping
Do you ship Internationally?
We currently only ship in India.
Can I change my delivery address or amend my order?
Orders are processed to our distribution centre hourly to ensure you receive your order as quick as possible. If you would like to make any amendments to your order, please email or call us as soon as possible as we cannot amend orders once they have been processed by our distribution centre.
How long will it take to get my package?
Orders can take up to 5-7 business days to be shipped. Our team works their hardest to have all orders shipped as soon as possible.
What if only part of my order has arrived?
If only part of your order has arrived, please check for any emails from care@truereligion.in. Your missing item may be on its way separately, or we may have not been able to supply your item and have processed a refund for you.
My order has not arrived, what do I do?
If your order has not arrived, please check the tracking on My Account to see if it is delayed.
Returns & Refunds
How do I return an item?
In order to return an item, please visit our returns page and follow the instructions.
What is your returns policy?
We accept returns on most purchases, if returned in the condition in which they were sold within 7 days (beginning on the day after you received the products). For further details of our returns policyclick here. Please ensure you have read and understood the returns policy prior to purchasing.
What is your exchange policy?
Currently we only offer size exchange with the same article. Exchange with another style,color is not available at the moment. Exchange Orders are non returnable.
Are there any items excluded from returns?
Unfortunately, we cannot provide a refund if the items are damaged, have been worn, or are not faulty.
Due to hygiene reasons, hosiery, underwear, and socks are unable to be returned for a change of mind or incorrect sized purchases. Any items that are flagged as ‘Final Sale’ are also not eligible to be retuned unless faulty.
I’ve sent something back, what happens now?
Once our returns team have received your order, it will be processed as per our return policy, and you will receive notification when your refund has been processed.
How long will my refund take?
We try to process all refunds in as timely a manner as possible, however refunds can take up to 7 business days for our team to process.
My TRUE RELIGION Account
How do I create an account?
To create an account with us, please follow this link for an easy registration process.
How do I update my details?
You can update your details directly via your account under the ‘My Account" tab.
How do I unsubscribe from your newsletter?
To no longer receive our newsletter, there is an ‘unsubscribe’ button at the bottom of every communication from us, although we will be sad to see you go!
Other
Where else is TRUE RELIGION available to purchase?
TRUE RELIGION is available in our multiple stores. To navigate the store please click on store locator.
I want to speak to a customer care team member.
If we could not answer your query above, please reach out to our customer care team using the form on our Contact Us page.
