🚨⚠️ BUYERS BEWARE: THINK TWICE BEFORE ORDERING FROM TRUE RELIGION. ⚠️🚨
How does a brand treat a LOYAL customer who pays for TWO pairs of jeans but receives ONLY ONE? Apparently, by refusing to take accountability. 🙃
I ordered two pairs directly from True Religion’s official website. Only one arrived, yet BOTH were marked as delivered. When I raised the issue, customer support sent me a warehouse video showing both jeans being packed, as if that proves both actually reached me.
I even provided CCTV FOOTAGE showing the thin, properly sealed package I received. After endless emails, back-and-forth discussions, and every effort on my part to resolve this privately, TRUE RELIGION HAS REFUSED TO HELP.
Let me make one thing VERY CLEAR: I DO NOT WANT A REFUND. I WANT THE JEANS I PAID FOR. 👖
How is a customer supposed to trust a brand that dismisses a legitimate complaint instead of properly investigating what happened between dispatch and delivery?
I’ve been a loyal customer, and this is how that loyalty has been repaid. Absolutely appalling customer service and a complete lack of accountability.
🚩 IF YOU’RE THINKING OF BUYING FROM TRUE RELIGION, PLEASE THINK TWICE. Your money deserves better, and so do you.
@TrueReligion, I have given you more than enough opportunities to resolve this privately. I am still waiting for my missing pair of jeans. DO THE RIGHT THING.
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